Government & public authority data requests.

Purpose & scope

This policy governs how Glance responds when a government body, law-enforcement agency, court, regulator, or other public authority requests the personal data of a Glance user. It applies to every such request, however received, and to all Glance personnel.

Glance is built privacy-first and to GDPR standards. We do not sell or share user data, and we treat every authority request as an exception to be handled carefully — not a routine disclosure.

Our commitments

Whenever we receive a request from a public authority, we commit to:

1. Validate the legal basis before disclosing anything

We do not disclose user data on request alone. First we confirm the request is legally valid (issued by an authority with jurisdiction, in the correct legal form, properly served), specific (it identifies particular users/data, not a broad sweep), and within scope of what the law actually compels. If anything is unclear, we seek written clarification and, where appropriate, legal advice before responding.

2. Challenge overbroad, disproportionate, or unlawful requests

Where a request appears overbroad, vague, disproportionate, or legally deficient, we push back — narrowing its scope, requesting proper legal process, or formally objecting — rather than comply as written.

3. Notify affected users where legally permitted

Unless we are legally prohibited (e.g. by a valid gag order), we make reasonable efforts to notify affected users before disclosing their data, so they can seek their own legal remedy.

4. Disclose only the minimum necessary

When a valid request must be answered, we disclose only the specific data the request lawfully compels — never more. We do not volunteer additional data.

How we handle a request

• ✓Intake & logging. Every request is recorded (date, requesting body, legal basis, data requested, deadline) and escalated — never actioned by front-line channels.
• ✓Legal review. We assess validity, jurisdiction, form, and scope, and take legal advice where the request is non-routine, cross-border, or unclear.
• ✓Challenge if warranted. We object to or narrow requests that are overbroad or deficient before any disclosure.
• ✓User notification. Where lawful, we notify affected users.
• ✓Minimal, documented response. If disclosure is required, we provide only the minimum necessary and record exactly what was disclosed, to whom, and under what authority.

What we cannot do

Glance cannot disclose data it does not hold, and does not build back-doors or provide bulk or standing access to user data. Requests for such access will be refused.

Transparency & review

Consistent with legal constraints, Glance aims to be transparent about the volume and nature of authority requests. This policy is reviewed at least annually and updated as our operations and the legal landscape evolve.

This is Glance's internal operating policy; it is not legal advice. For any specific government or law-enforcement request, Glance obtains qualified legal counsel. Questions? [email protected] · see also our Privacy & data security page.